Posts Tagged ‘air cargo’

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The Death of a Thousand Cuts

May 2, 2010

There is a dark, cheerless room somewhere in Indonesia, lacking windows and completely cut off from the realities of life outside. Within that cloistered space are are special group of legislators and regulators, tightly focused on their endless task of driving nails into the coffin of expatriate life in Bali. If anyone had performed an autopsy on the unfortunate occupant of the casket - The Unknown Bali Expat – they would have discovered that the cause of death was exsanguination from a thousand cuts. But of course, there will never be autopsies on the death of expat dreams because nobody cares.

In Bali, expats are seen as a bottomless well of money for both local traders and the authorities. I have no real issue with the differential in prices for bules and locals – that’s just the way it is here, and it helps keep costs down for locals whose disposable wealth is miniscule. Up to now, even the huge swag of foreigner-targeted special charges and procedures have been onerous, but almost bearable – if you can call imposts like a $1,200 USD payment to Jakarta for each year of a KITAS permit bearable. Or the new $50,000 bride price now payable to Jakarta for foreigners who are the marrying kind. Yes, it is expensive for expats to live here when you factor in all the charges, but many of us have been able to manage, albeit with the odd grumble.

But now things seem to be different. Our Indonesian legislators, no longer content with slamming expats with every conceivable charge, and then some, seem to be changing direction. The aim seems to be to discourage us altogether. They simply don’t want us here. The ludicrous cost of alcohol in Bali is obviously aimed at foreigners – locals are not big consumers of imported wine and spirits. The new fines for motorists are simply out of reach of locals, so will obviously be selectively enforced for foreigners. The new rules – unpublicised - for bringing in personal effects now mean that you can’t easily bring your stuff here from home.

Here’s a frustrating little story about importing a few boxes of clothes, sports equipment for a child and the usual memorabilia that can ease the shock of transitioning to a new country. My friend used an Australian freight agent with many years of experience of bringing goods to Bali via Surabaya. The stuff duly arrived in Surabaya, and she was sent an invoice by the local freight forwarder, demanding a copy of her KITAS and payment of $800 USD for import duty. That’s strange, she thought – the rules say that there is no duty for payable for personal effects for KITAS holders, so why does he want both the duty fees and the KITAS? The local agent immediately changed his story and claimed that he had never sent her an invoice in the first place. Hmmm.

The troubles multiplied rapidly after that. The agent continued to demand a KITAS – not an option, as my friend lives here on a different type of long-term visa. Then came a demand for her to mail her passport to Surabaya. Yeah, right. “I’ll come to Surabaya and bring it myself”, she said. “Ahh, no, not possible …” was the reply. Finally came the news that under new rules, she now needs an import permit. However, once the goods have arrived in Indonesia, it is too late for an import permit, she was told. “We can re-export the goods to Singapore, and bring them back using ‘semi-legal’ methods” was the next suggestion. Wonderful – the quote for this scam was another couple of thousand dollars.

Worn down by the ten weeks it had taken to get to this stage, my friend was ready to just ship the goods out again. This annoyed the agent, who suggested that the goods had been left in Surabaya for too long and would most likely now be destroyed. The pressure intensified, with all suggestions from the agent revolving around huge storage, shipping and duty charges, payable, of course, to the agent.

In desperation, my friend said that she would get the required import permit, no matter what it took. Can you smirk via email? This agent did. His response was: “Ahh, but you need to have a company to get an import permit”. “I have a company”, she replied. “Ahh, but do you have warehousing facilities? All companies importing goods must also have a Government-approved warehouse to store the goods.”  She was speechless. ”And when did all these ‘new rules’ come into effect? “While your ship was on the way to Surabaya”, was the bland response.

So the end result is that, after more than three months of stalling and inconsistent rule-quoting by the authorities, my friend is shipping her goods back to Australia. Her Australian agent confirmed that it was nearly impossible now to send personal effects to Indonesia and will no longer deal with shipments from Australia to Indonesia while these ludicrous impediments exist.

As I said before, I am beginning to believe that the Indonesian Government just doesn’t want us here. Given that many expats spend perhaps upwards of 400 million rupiah for each year here, it just doesn’t make sense economically. If you don’t want us here, be honest – just tell us that we are not really welcome. It will save a lot of angst for all concerned.

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The joys of collecting unaccompanied baggage

June 27, 2009

A few days before I left Australia, I hauled three suitcases and two boxes off to Qantas Air Cargo. Thought it would be a fairly quick procedure. Hmmmm. Not quite.

First up, the reception counter is your standard corporate unit, quite some way from where you park your car. There are no trolleys!! OK, heave the stuff in, actually sweating in a Melbourne winter – to be told that I must have my passport. OK, I knew enough to bring a departing flight ticket, but there was nothing (that I saw) on their website that mentioned a passport … luckily, I had it in the car. I never have my passport in the car. Obviously the Bali gods were smiling on me. So the stuff gets weighed, then security scans everything, questions several items, gets me to unpack a few things … finally everything is AOK.

I arrive in Bali. Three days later, the bags arrive. So far, so good. Rented a van and went off to collect the stuff at Bali’s airport. First thing was: Sorry sir, we need to see your actual passport, not a photocopy. But guys, my passport is with Immigration – who have told me they will need 2 weeks to process my KITAS – the residency permit. Pause. OK guys, why don’t I come back with my passport in two weeks? Ahh yes, sir, but if you leave your luggage here for more than 3 days we have to charge you for storage. OK guys, I say, how much for storage?

They tell me, and when I regain consciousness, I hopefully suggest that they accept a photocopy of my passport and the arrival documentation instead. But Sir, we need to see the arrival stamp in the passport itself. But guys, here is a photocopy of my visa stamp in the passport, and see this little scribble here? It says I arrived on my scheduled flight as I was supposed to. Yes, but Sir, if we don’t sight the arrival stamp itself, how do we know that you are actually in the country? I am temporarily rendered speechless by the logical flaw in this dialogue. My voice becomes a little plaintive – ahh guys, I’m standing here in front of you, so that means I’m actually in the country, right?

There is a pause for deep reflection and thinking by officialdom. After several conversations amongst themselves, and a phone call to my agent, the problem is resolved. Hmm, yes, I suppose you are right, Sir.  All right, we will process your luggage. Sigh.

One minute later: Sir, I see from the manifest that you have a computer in your luggage. Yes I do. (I also had two more in my hand luggage, but I didn’t see fit to mention that …) Well, Sir, the duty on electronic equipment is very high. Yes guys, I know that, but that is for new computers, not secondhand … Pause while they all go off and confer, make phone calls, read procedural manuals, and finally tell me that the duty payable on my luggage is 1,000,000 Rupiah (about $125AUD). Cash only. Grrrrr.

By this stage, it’s been an hour of talk, argy-bargy and customs inspections of the goods. I caved in. I guess that’s the whole idea – keep politely blathering officialese at people until they get the screaming meemies and give up and pay. Never mind, all the stuff is back at the ranch now.

Let the unpacking commence …

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